Política de Cancelación y Reembolso de Chica Locca Tours

En Chica Locca Tours, nos esforzamos por ofrecer a nuestros huéspedes experiencias excepcionales en bote, ya sea que te unas a nosotros en un tour público o hayas reservado un chárter privado. Entendemos que los planes pueden cambiar, y hemos desarrollado la siguiente política de cancelación y reembolso para ofrecer flexibilidad al mismo tiempo que aseguramos poder gestionar nuestros horarios y recursos de manera efectiva.

 

Política de Cancelación y Reembolso para Tours Públicos

  • Más de 24 horas antes de la salida: Los huéspedes pueden recibir un reembolso completo o reprogramar sin costo adicional, sujeto a disponibilidad.
  • Menos de 24 horas antes de la salida o no presentarse: No se emitirá ningún reembolso. La reprogramación está sujeta a disponibilidad y puede aplicarse una tarifa de reprogramación.

Política de Cancelación y Reembolso para Chárters Privados

Botes Pequeños

  • Más de 14 días antes de la salida: Reembolso completo o reprogramación sin costo adicional.
  • Menos de 14 días: No se emitirá ningún reembolso. La reprogramación puede ofrecerse a discreción de Chica Locca Tours según disponibilidad y puede aplicarse una tarifa de reprogramación.
  • Las reducciones en el número de pasajeros deben hacerse al menos 30 días antes de la fecha del tour. Los aumentos en el número de pasajeros pueden hacerse después de esta fecha límite. Los ajustes de comida pueden hacerse hasta 24 horas antes de la fecha del tour.

Limusina del Mar 1 y 2

  • Más de 30 días antes de la salida: Reembolso completo o reprogramación sin costo adicional.
  • Menos de 30 días: No se emitirá ningún reembolso. La reprogramación puede ofrecerse a discreción de Chica Locca Tours según disponibilidad y puede aplicarse una tarifa de reprogramación.
  • Las reducciones en el número de pasajeros deben hacerse al menos 30 días antes de la fecha del tour. Los aumentos en el número de pasajeros pueden hacerse después de esta fecha límite. Los ajustes de comida pueden hacerse hasta 24 horas antes de la fecha del tour.

 

Términos y Condiciones Generales

  • Las cancelaciones deben hacerse por escrito a través de un correo electrónico a nuestro equipo de servicio al cliente. La marca de tiempo del correo electrónico determinará la hora de cancelación.
  • Los reembolsos se procesarán al método de pago original dentro de 7-10 días hábiles a partir de la aprobación de la solicitud de cancelación.
  • En caso de condiciones climáticas adversas u otras circunstancias imprevistas que lleven a la cancelación de un tour por parte de Chica Locca Tours, se ofrecerá a los huéspedes un reembolso completo o la opción de reprogramar sin cargos adicionales.
  • Chica Locca Tours se reserva el derecho de modificar el itinerario o cancelar tours por razones de seguridad. Se ofrecerá a los huéspedes un reembolso completo o opciones de reprogramación si los cambios alteran significativamente la experiencia del tour o si un tour es cancelado.
  • Cualquier tour reprogramado está sujeto a disponibilidad. Los precios pueden variar según la nueva fecha de reserva, y los huéspedes serán responsables de cualquier diferencia de precio.

 

Para obtener más información o asistencia, no dudes en ponerte en contacto con nuestro equipo de servicio al cliente. Estamos aquí para ayudar a que tu experiencia con Chica Locca Tours sea lo más agradable y sin complicaciones posible.

Habla conmigo, llámeme, hagámoslo personal. Estoy aquí para ayudarte a planificar el recorrido perfecto específicamente para ti. Es un placer y una pasión asegurarme de maximizar tu experiencia y minimizar tu costo. ¡Estoy aquí para ayudar, llámame!

Gil Drory Dueño/Fundador

Nuestras Locaciones

Puerto Vallarta:
Oficina de Chica Locca Tours en Puerto Mágico

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Nuevo Vallarta:
Muelle Público de Paradise Village en Nuevo Vallarta

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Sayulita:
Oficina de Chica Locca en Sayulita

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No confíes solo en nuestra palabra

Tours Altamente Calificados

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Marlene H profile picture
Marlene H
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Day trip to Yelapa We took the All Inclusive Yelapa Waterfall tour. We were picked up at the Nuevo Vallarta dock. It was a fantastic and fun day! Ricky was an awesome tour guide and the staff on our boat were great fun! Food and drinks were non stop. Got to see some whales and dolphins as a bonus to the day. The waterfall was a little underwhelming but the village of Yelapa was an interesting little spot. Would have been really nice to be able to swim at the beach for a while there. Highly recommend the trip!.
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Sherilyn T profile picture
Sherilyn T
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Core memory made today! An incredible day on the Pacific Ocean! My family’s first time on the ocean and beach vacation and we wanted to do something special to remember our holiday. I don’t regret at all our decision to book this trip to Islas Marietas, with Boat #2 and Casper’s group. We saw so many humpback whales, dolphins and fish. It was espectacular! Everyone was so generous and kind and knowledgeable that my kids kept telling me all of the cool whale facts on the way back to the hotel. We’re not strong swimmers but the crew helped us all out very well and safety was always the priority. Thank you for a day that will surely be a core memory for all of us.
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Cynthia K profile picture
Cynthia K
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Lots of Fun and a little learning! The boat was clean, the food and drinks were good (and plentiful!). Crew was friendly, knowledgable, and very attentive. We saw dolphins, whales, and got to snorkle- it was a great trip and I will definitely go again.
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JD S profile picture
JD S
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Chic Locca team This is the second time I take a Chica Locca tour. The first, I took when I visited PV back in October. It was the Yelapa destination yacht tour with Ricky Ricardo as the host. It was great. The customer service was superb and tour was overall very fun and entertaining for myself and my group. The second tour I took was in early January 2025. It was the chica locca beach club tour with Isaias as the host. Isaias and all the other chica locca team members were great. Lunch was great and the team kept the drinks flowing which was awesome. We got to see a waterfall by taking an atv taxi ride from the beach club, cool experience. Unfortunately on the way back the yacht had some mechanical issues so we had to board a speedboat to return to the port. However, we got to a couple of whales that came right up to the boat. We were lucky to get the opportunity to see this. Overall, a really cool experience.
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Jeremie C profile picture
Jeremie C
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Amazing service and staff! I had a great experience This trip was mesmerizing! Had a blast with all the different activities that were provided. Service and staff were amazing as well! Would 100% recommend
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Lloyd C profile picture
Lloyd C
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Amazing Boat Experience in Bahía de Banderas My family and I went on a private boat tour of the Bay (did not go to the Marietas but that was the only option TripAdvisor gave me), and I must say the team at Chica Locca is fantastic. We were incredibly lucky to see an entire pod of whales coming up to the surface and some breaching. Eduardo is an excellent guide and a great guy to hang out with; Oswaldo, the captain, piloted the boat carefully and effectively; and Ruben, our chef, made a fantastic sashimi style ceviche that blew us away. If you are considering hiring these guys for a private boat excursion, I could not make a higher recommendation. ¡Mil gracias por todo!
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Flynn T profile picture
Flynn T
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Fun beach The crew was very helpful and were entertaining and fun to be around. Great trip and fun time. They were ready to wait on us at any time and had a good attitude while doing it. Great service and they seemed to really care about us.
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Stephen L profile picture
Stephen L
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The very best family experience in Sayulita! Our family of 8 adults and two kids ages 7 and 9 took the boat tour and were amazed by the courtesy and professionalism of the entire crew. They moved the tour along at a perfect pace. We never felt hurried or pressured to do anything. They offered drinks and food during the trip just when we felt thirsty or hungry. The whale watching was just fabulous! Many breaches and tail flapping. The fun with the toys in the water and snorkeling worked out perfect. The size of the boat and passengers provided just the experience we wanted. All the amenities and not a booze cruise. Very tranquilo. Highly recommend.
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MelissaInPdx profile picture
MelissaInPdx
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A wonderful day out of La Cruz My husband, daughter, and I had the best time on this cruise. Alex and his team were outstanding. I have a small knee issue and got a little bit of extra assistance from Andreas. He was so caring and thoughtful. He made my whole trip. We loved the sights, boat, food, and drinks. This is totally worth the money and we would do it again! Thanks Alex!
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Eduardo M profile picture
Eduardo M
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Awesome experience Had an amazing trip to the Marieta islands…It was a beautiful day and the boat was not very crowded so the crew decided more than once to let us decide what we wanted to do… the result?We were truly blessed with an incredible adventure as we all opted for more time exploring the bay on the return and were able to witness not one or two wales but two pods … one pod being hump back wales the other being Orcas!The crew was amazing…Jasmine, Luis and the rest of the crew went out of the way to make the day specialHighly recommend Chica Loca Tours…you will not be disappointed