Chica Locca Tours Cancellation and Refund Policy

At Chica Locca Tours, we strive to provide our guests with exceptional boating experiences, whether you’re joining us on a public tour or have reserved a private charter. We understand that plans can change, and we have developed the following cancellation and refund policy to offer flexibility while ensuring we can manage our schedules and resources effectively.

 

Public Tours Cancellation & Refund Policy

• More than 24 hours before departure: Guests can receive a full refund or reschedule at no additional cost subject to availability.
• Less than 24 hours before departure or no-show: No refund will be issued. Rescheduling is subject to availability and a rescheduling fee may apply.

Private Charters Cancellation & Refund Policy

Small Boats

• More than seven days before departure: Full refund of deposit. Reschedule the charter at no additional cost subject to availability
• Three days before departure: 50% of deposit refunded. Reschedule with fee subject to availability.
• Less than three days: No refund. Reschedule with fee subject to availability

Limousine of the Sea 1 & 2

• More than 30 Days before departure: Full refund or rescheduling without additional cost
• 14 to 30 days before departure: 75% or an option to reschedule with a fee based on availability.
• Less than 14 days. No Refund. Rescheduling may be offered at the discretion of Chica Locca Tours based on availability and a rescheduling fee.

 

General Terms & Conditions

• Cancellations must be made in writing via email to our customer service team. The timestamp of the email will determine the cancellation time.
• Refunds will be processed to the original payment method within 7-10 business days from the approval of the cancellation request.
• In case of inclement weather conditions or other unforeseeable circumstances that lead to the cancellation of a tour by Chica Locca Tours, guests will be offered a full refund or the option to reschedule without any additional fees.
• Chica Locca Tours reserves the right to modify the itinerary or cancel tours for safety reasons. Guests will be offered a full refund or rescheduling options if changes significantly alter the tour experience or if a tour is canceled.
• Any rescheduled tour is subject to availability. Prices may vary based on the new booking date, and guests will be responsible for any price differences.

 

For further information or assistance, don’t hesitate to get in touch with our customer service team. We are here to help make your experience with Chica Locca Tours as enjoyable and hassle-free as possible.